Job Posting: Community Lead

About WBE Canada

Women Business Enterprises Canada Council (WBE Canada) is a Canadian non-profit organization opening doors for Canadian women-owned businesses to supply chains across Canada, North America and globally. We are committed to promoting supplier diversity. We provide certification to Canadian companies that are majority-owned, managed and operated by women. Through our network, we connect these businesses with corporate and government buying opportunities, while also providing them with the resources and knowledge they need to conduct transactions with larger organizations.

Reporting to the Community Sr. Lead and the Director of Community & Certification, the Community Lead will be responsible for the development, delivery and support of programs, initiatives and events for WBE Canada’s Community composed of Corporate Members, Partners, and Women-Owned Businesses. You will be a key point of contact supporting the success of our Community, creating an environment for connection, and supporting and protecting the culture. This role is a great fit for an individual who has compassion for helping others, is very detail-oriented, a great communicator and an individual who is a quick starter and forward thinker with strong interpersonal skills, ready to support and drive the Community.

About the Role

As a key member of our Community team, you will:

  • Work closely with our Community Sr. Lead to implement action plans, engage our Community, deliver programs, provide timely communication and measure program success,
  • Maintain the community accounts and ensure that profiles are reviewed, approved and all changes are up to date and synced between all database platforms used at WBE Canada,
  • Collaborate with the Operations and Marketing Teams to ensure relevant information, updates and resources are being added to online platforms,
  • Moderate forums and community engagement, engage and support mentors, trainers and volunteers to ensure community support, engagement and retention,
  • Working with the Community Sr. Lead, develop virtual and in-person event material to ensure all aspects of the event are covered (ie: agenda, presentation, confirm speakers, speeches, roundtables etc),
  • Collaborate with the Community Sr. Lead on the collection of WBE and corporate success stories, testimonials and articles from the Community,
  • Collaborate with the Marketing Team on the Magazine by collecting and organizing articles, ads, testimonials and success stories,
  • Collaborate with the Community Sr. Lead and track community-related KPIs,
  • Track and deliver sponsorship deliverables, ensuring promptly delivery based on agreements,
  • Support preparation of FAQs, sponsorship guides, other tools and resources for the community,
  • Cross-train on the Certification process to ensure seamless support within the team,
  • Review Community onboarding and create all community SOPs and updates as needed,
  • Maintain continuous lines of communication, keeping the Community Sr. Lead and the Director of Certification & Community informed about all critical issues,
  • Actively support the planning, preparation and production of the National Conference ensuring the highest value for our Community,
  • Execute other duties and responsibilities as assigned.

What you bring to the table:

  • Minimum 2 years experience in community engagement or a related field or relevant work experience is an asset,
  • Must possess strong organizational skills,
  • Experience in customer support, retail or hospitality or demonstrated ability to build and maintain relationships with stakeholders,
  • Forum management experience would be an asset,
  • Strong written and oral communication in English is a must, French language is an asset,
  • Advanced knowledge and skills in Microsoft Office Suite, G-Suite and Adobe Acrobat,
  • Proficiency in CRM software, Active Campaign would be an asset,
  • Experience and understanding of coordinating events, programs and/or accounts from the planning stage to the execution stage is an asset,
  • Ability to work both independently as well as in a team environment,
  • Passion for supporting WBE Canada’s mission.

What are we looking for?

  • Collaborative spirit and strong communication skills,
  • Self-motivated individual with the ability to work well with professionals from various backgrounds,
  • Ability to support multiple projects to consistently meet high standards and be attentive to quality,
  • A professional driven by results and meeting deadlines,
  • Ability to work cross-departmentally and can be relied on to communicate details and information effectively,
  • A highly analytical individual with a positive attitude and detail-oriented,
  • Exceptional relationship management skills, ability to work in a close-knit team setting, and ability to build strong relationships with community representatives, partners and agencies,
  • Self-starter, comfortable taking initiative and thinking on your feet,
  • Proven team player who is both flexible and highly adaptable.

What’s In It For You?

  • A culture of innovation, empowerment, decision-making, and accountability,
  • Additional benefits, including paid time-off programs (vacation, sick leave, and holidays),
  • Fully virtual work environment for all positions (occasional travel across Canada for events may be required).

APPLY HERE

We thank all the applicants for their interest, only those who meet our search criteria will be contacted.