Community Lead

Reporting to the Director, Certification & Community, the Community Lead will be responsible for the development, delivery and support of programs, initiatives and events for WBE Canada’s Community composed of Corporate Members, Partners, and Women-Owned Businesses. You will be a key point of contact supporting the success of our Community, creating an environment for connection, supporting and protecting the culture. This role is a great fit for an individual who has compassion for helping others, is very detail-oriented, a great communicator and an individual with a quick start mentality ready to support and drive the Community.

About the Role:

As a key member of WBE Canada, you will:

  • Work closely with our Community Team to implement action plans, engage our Community, deliver programs, provide timely communication and measure program success
  • Maintain the community accounts and ensure the profiles are reviewed, approved and all changes are up to date and synced between all database platforms used at WBE Canada
  • Oversee Toolbox and work with the Operations Department to keep it up to date with the relevant information, updates and resources
  • Moderate forums and community engagement, engage and support mentors, trainers and volunteers to ensure community support, engagement and retention
  • Collect, organize, and share stories, testimonials and articles from the Community with the team
  • Work with the Marketing Department on the Magazine, collect articles and ads from the community
  • Identify trends and evaluate current programs to ensure a high degree of innovation, quality, satisfaction and retention
  • Track community-related KPIs
  • Support preparation of FAQs, sponsorship guides and other tools and resources for the community
  • Review Community onboarding and create all community SOPs and update as needed.
  • Maintain continuous lines of communication, keeping the Certification & Community Director informed about all critical issues
  • Actively support the planning, preparation and production of the National Conference ensuring the highest value for our Community.
  • Execute on other duties and responsibilities as assigned

What you bring to the table:

  • Very detail oriented – you will be sharing links and information, event details and managing multiple tasks at once
  • Experience in customer support, retail or hospitality or demonstrated ability to build and maintain relationships with clients and partners.
  • Forum management experience would be an asset
  • Strong written and oral communication in English is a must, French will be considered an asset
  • Development of communication and engagement strategies, including newsletter development would be an asset
  • Advanced knowledge and skills in Microsoft Office Suite, G-Suite and Adobe Acrobat
  • Proficiency in CRM software, Active Campaign would be an asset
  • Experience and the understanding of coordinating events, programs and/or accounts from the planning stage to the execution stage will be considered an asset
  • Ability to work both independently and in a team environment
  • Passion for supporting WBE Canada mission

What are we looking for?

  • Collaborative spirit and strong communication skills.
  • Strong emotional intelligence, with a willingness to learn and challenge yourself.
  • Self motivated individual with the ability to work well with professionals from various backgrounds
  • Ability to support multiple projects to consistently meet high standards and be attentive to quality
  • A professional driven for results and meeting deadlines
  • Ability to work cross-departmentally and can be relied on to communicate details and information effectively
  • Highly analytical individual with a positive attitude, and detail oriented.
  • Exceptional relationship management skills, ability to work in a close-knit team setting, and ability to build strong relationships with community representatives, partners and agencies.
  • Self-starter, comfortable taking initiative and thinking on your feet.
  • Proven team player who is both flexible and highly adaptable


Thank you for your consideration!